Warranty Policy

Thank you for choosing EELUCK products. In accordance with relevant laws, regulations and EELUCK’s policies, we have formulated the warranty policy for EELUCK products. We promise that all our products comply with the relevant laws and regulations on consumer rights protection, product quality and data security in the countries/regions where they are sold. Your legal rights will not be reduced by this statement. Specific rights and policies may vary by region. Please refer to the specific terms in your region.

EELUCK warrants that the Product (defined below) delivered from eeluck.com or a EELUCK Authorized Reseller (each an “Authorized Reseller”) will be free from material and workmanship defects that adversely affect the performance of the Product under normal use, pursuant to the terms outlined below.

Terminology conventions

Product warranty period

* Wear and tear on the bezel, buttons, buckles and strap during use is not covered under warranty.

Warranty coverage

All warranty claims should be filed and managed in the country in which the watch was originally purchased, and/or where the watch was originally shipped from. If a warranty claim requires shipping from outside the original country of purchase, the user may bear the cost of duty/import fees and extra shipping costs.

Authenticity guarantee

All products are brand new and genuine.

Products Covered and Warranty Length

For purposes of this Limited Warranty, “Products” and “Product” mean the individual EELUCK product(s) as described below by the following prefix:

Smart Watches:

Horizon Trail

Unity fit

Luna Essence

U sport

Verve move

Verve fit

Verve active

Balance 1

Balance 2

Limited Warranty Term

EELUCK offers a one-year watch warranty and a 90-day accessory warranty from the date of purchase. Nothing in the Product instructions or information shall be construed to create an express warranty of any kind concerning the Products. No agent, employee, dealer, representative, or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations, or otherwise, on behalf of EELUCK regarding the Products or this Limited Warranty.

The United Nations Convention on Contracts for the International Sale of Goods is hereby declared not applicable.

What is not covered by this Limited Warranty

This Limited Warranty applies only to Products used following this Limited Warranty and EELUCK’s published documentation, and does not cover:

Products that are modified outside of factory specifications and/or not in factory condition.

Products with modification to the serial number and/or factory identification label whether removed, relocated, falsified, defaced, damaged, altered, or made illegible.

Damages to the body of the product whether cut, scratched, warped, bent, cracked, dented or broken.

Any damages to the components, hardware, and/or assembly of the Products including but not limited to damages caused as a result of neglect, abuse, accidents, misuse, or unusual physical, electrical or electromechanical stress.

Lost or stolen Products, including any missing hardware, components, and/or assemblies of the Product.

Cosmetic damages deemed outside of reasonable usage caused by deep scratches, cuts, cracks, dents, discoloration, neglect, dropping, or mishandling of the Product.

Products that are exposed to liquid, liquid residue, or excessively humid environments result in rust, moisture, dampness, stains, corrosion, or liquid spills on components, hardware, or electronics. Burns or component flare-ups as a result of a liquid accident or spill.

Direct usage of paint, submersion of the power supply in oil, use of adhesives or glues on any part of the Product, usage of solder to the Product, electronics, and/or component modification.

Exposure to cigarette tar residue, dampness, sand, dirt, or excessive debris.

Products that are rendered non-functional due to an accident, collision with an object or tool, use of excessive force, neglect of care, exposure to fire or abnormal heat, flooding, dirt, windstorms, lightning, earthquakes, excessive weather conditions, or other acts of God, theft, blown fuses, improper use of any electrical source, or overloaded electrical circuits.

Defects or damage resulting from the use of a 3rd party product in conjunction or connection with accessories, products, software, or secondary peripheral equipment not furnished for usage with or approved for the Product by EELUCK.

Defects or damages resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by EELUCK.

The use of inadequate shipment packaging or use of inadequate packing material resulting in damages to the Product while in transit with the Original Purchaser’s or Second-Hand Purchaser’s shipping courier.

Products purchased from unauthorized resellers or dealers, which include, without limitation, online marketplaces such as eBay, Amazon and other online auction and/or marketplace websites. If you are unsure of whether a reseller is an Authorized Reseller, please contact EELUCK for confirmation.

Exclusive Remedy and Limited Refunds

Except as specifically provided below, your sole remedy for a defective Product shall be the repair or replacement of such defective Product following the terms and conditions of this Limited Warranty.

EELUCK only offers refunds for products purchased directly from its official website of eeluck.com, if the product has not been shipped within 7 days of purchase.

For products not purchased at eeluck.com, refund claims, if any, are subject to the Authorized Reseller’s refund policy and must be processed through the original Authorized Reseller’s return policy. EELUCK will not honor any refunds offered through Authorized Resellers.

EELUCK does not cover shipping costs for products that are returned for a refund.

How to obtain Warranty Service

To obtain warranty service under this Limited Warranty, you must contact EELUCK support before returning the product to EELUCK following the EELUCK Warranty Replacement Process. Please contact EELUCK Customer Support by filling out our request form.

Product Warranty Replacement

EELUCK reserves the right to verify the validity of your warranty and your request for warranty service.

EELUCK reserves the right to invoice you for shipping fees and service charges for any incomplete, damaged, or modified Product that is returned to EELUCK and requires repair or replacement or that is not otherwise covered under this Limited Warranty. Service charges are variable based upon the actual material and labor cost reasonably necessary to replace missing or return modified parts to their original factory condition.

Products sent in for warranty replacement will be replaced with a thoroughly tested recertified product of equal or greater performance.

In cases where the product is not required to be physically returned, the defective unit may be deactivated and warranty coverage will then be transferred to the replacement unit. Using or transferring ownership of a defective unit that has been replaced under warranty is not supported.

This EELUCK limited warranty commences from the purchase of receipt of the product.

All products returned to Original Purchasers or Second-Hand Purchasers from EELUCK’s warranty department are thoroughly tested and recertified products. Replacement parts and/or Products may include new or refurbished parts or Products and are warranted only until the expiration of the original warranty period. EELUCK may replace its products with comparable items that meet required performance and reliability standards.

If an warranty replacement is necessary within 15 days of the delivery date of a new Product, a new replacement will be sent to the Original Purchaser in return, subject to availability. Products returned must be in their original packaging, unopened and unused. The purchaser is required to pay relevant fees including but not limited to freight charges, customs declaration fees, customs duties, etc. The specific fees shall be subject to those incurred at that time

Warranty Replacement Shipping

EELUCK will ship to the confirmed address at the time your warranty replacement is approved.

If your warranty replacement is unable to be delivered due to the address being invalid or delivery is not made due to lack of access, no known address, security obstacles, or gated areas, you are responsible for a redirect or re-ship fee which will vary depending on your region. You must contact EELUCK before shipment for assistance in avoiding this charge. EELUCK is not responsible for packages delivered to an outdated address.

All warranty replacements will state “Warranty Replacement” on the package to assist in avoiding any taxes, duties, and/or brokerage fees through customs or otherwise. EELUCK is not responsible for any fees charged by the destination country’s government body, brokers, or other third parties. EELUCK is not responsible for any unclaimed package that is held by your governing body for clearance from customs or otherwise that becomes abandoned as a result of the refusal of clearance compliance.

Postal mail is not recommended for shipping any EELUCK product. If your package is received with physical damage, a claim cannot be processed due to the limitations of postal services, and the package will be returned to the sender without alternative options.

We reserve the right to update this Limited Warranty

We have and will continue to make policy changes over time. Make sure you read this document carefully and check back for updates. EELUCK reserves the right to change this policy without notice.

Safety Warnings

Battery Warnings

Do not perform unauthorized battery replacement. Avoid excessive exposure to extreme hot or cold temperatures. Do not submerge the battery. Keep the battery away from children.

Data Security

Accidental damages and improper operation may cause daily and workout data loss. Please sync the EELUCK device with the EELUCK’s APP regularly. Product repair may cause data loss.

Privacy

You can find detailed Privacy Policy and Terms of Service in the EELUCK’s website on the Terms of use & Privacy page.