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EELUCK SUPPORT
High Frequency FAQs
How can I prevent scratches on the smartwatch screen?
We recommend using a screen protector and avoiding contact with abrasive surfaces. Regularly clean the screen with a soft, lint-free cloth.
How do I clean the smartwatch screen?
Use a soft, lint-free cloth slightly dampened with water. Do not use chemicals or abrasive materials.
Why is the touch screen unresponsive at times?
This could be due to moisture or dirt on the screen. Ensure the screen is clean and dry. If the issue persists, restart the watch.
How can I adjust the screen brightness?
Go to Settings > Display > Brightness, and adjust the slider to your preference.
Can I change the watch face on my smartwatch?
Yes, you can change the watch face through the companion app or directly on the watch in the watch face settings.
Why does the screen turn off so quickly?
The screen timeout is set to conserve battery. You can change the timeout duration in Settings > Display > Screen timeout.
How long does the battery last on a full charge?
Under normal use, the battery can last up to 3 to 7 days. Battery life may vary based on usage.
How do I charge my smartwatch?
Use the provided magnetic charging cable. Attach it to the back of the watch and plug into a power source.
Why is my smartwatch not charging?
Ensure the charging cable is properly connected and the power source is working. Clean the charging contacts if necessary.
How long does it take to fully charge a smart watch?
It is about two hours.
How can I extend the battery life?
Reduce screen brightness, turn off unnecessary notifications, and disable features like always-on display when not needed.
Why does the battery drain quickly?
High usage of GPS, apps, or bright screen can cause rapid drainage. Check battery usage in settings to identify culprits.
How do I turn on the smartwatch for the first time?
Press and hold the power button until the logo appears. Then follow the on-screen instructions.
Why won't my smartwatch turn on?
Ensure the battery is charged. If it still doesn't turn on, try a forced restart by holding the power button for 15 seconds.
How do I shut down the smartwatch?
Press and hold the power button, then select "Power off" from the menu.
The smartwatch is frozen and not responding. What should I do?
Perform a forced restart by holding the power button for 15 seconds until it reboots.
How do I restart the smartwatch?
Press and hold the power button, then select "Restart" from the menu.
Why is the smartwatch running slow?
This could be due to too many apps running. Try closing background apps or restarting the watch.
How do I pair my smartwatch with my phone?
Turn on your phone's Bluetooth, and then open the app and select "Set Up a Device" on the home page. Follow the instructions to pair your smart watch via Bluetooth. Then you can start using the watch. You can also scan a QR code on smartwatch screen to pair the watch in the app.
Why can't I pair my smartwatch with my phone?
Ensure Bluetooth is on, devices are close, and the watch is in pairing mode. Restart both devices if needed.
How do I receive push notifications on my smartwatch?
After pairing, enable notification permissions in the companion app for the apps you want.
Why am I not receiving notifications on my smartwatch?
Check if notification access is granted in the app, and ensure the watch is connected via Bluetooth.
Can I pair the smartwatch with multiple devices?
Typically, the watch can only be paired with one phone at a time. You may need to unpair before pairing with another.
How do I manage which apps send notifications to the watch?
In the companion app, go to Notifications settings and toggle on/off for specific apps.
How does data sync between the watch and phone work?
Data syncs automatically via Bluetooth when the devices are connected. You can also manually sync in the app.
Why is my data not syncing properly?
Check Bluetooth connection and ensure both devices have internet. Restart the app or watch if needed.
Can I make calls from my smartwatch?
Yes, if your watch has a speaker and microphone, you can make calls when connected to your phone.
How do I sync health data like steps and heart rate?
Health data syncs automatically to the companion app. Ensure the app is running in the background.
Why are my messages not syncing to the watch?
Check notification settings and Bluetooth connection. Also, ensure the messaging app is enabled in notifications.
Can I use the smartwatch without a phone for communication?
Some models with LTE support can make calls and use data independently, but most require a phone connection.
How do I change the language on my smartwatch?
Go to Settings > System > Language, and select your preferred language.
How do I set up alarms on the smartwatch?
Open the Clock app on the watch, go to Alarms, and add a new alarm with the desired time.
Can I use the smartwatch for fitness tracking?
Yes, most smartwatches have built-in sensors for steps, heart rate, and workouts. Use the Fitness app to track.
How do I update the software on my smartwatch?
When an update is available, you'll get a notification. Go to Settings > System > Software update to install.
How do I reset my smartwatch to factory settings?
Go to Settings > System > Reset, and select "Factory data reset". Note: this will erase all data.
Why is the volume too low on my smartwatch?
Check the volume settings in Settings > Sound. Also, ensure the speaker is not blocked.