Data Management

At EELUCK, we understand that trust in how we handle your personal data is paramount. This Data Management Statement aims to transparently outline how we collect, use, store, protect, and transfer your data, particularly in relation to our smartwatches and companion services.

1.  Our Data Processing Principles
We adhere to the following core principles:

· Lawfulness, Fairness, and Transparency: We process data based on clear legal grounds (e.g., contract performance, consent, legitimate interests) and are open about our practices.

· Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes.

· Data Minimization: We only collect and process data that is necessary for the intended purposes.

· Accuracy: We keep data accurate and take steps to update it.

· Storage Limitation: Data is kept only as long as necessary and securely deleted or anonymized thereafter.

· Integrity and Confidentiality: We implement appropriate technical and organizational measures to ensure data security.

2.  Categories and Purposes of Data We Process

· Account & Order Data: To create your account, process orders, deliver products, provide customer support, and fulfill our contractual obligations.

· Device & Usage Data: Health and activity data collected by your smartwatch (e.g., heart rate, sleep, steps), device identifiers, usage logs. This is used to deliver core product features, personalized insights, software updates, and improve our products.

· Technical Data: IP address, browser type, device information. Used for website operation, security, analytics, and user experience improvement.

· Communication Data: Contact details you provide via support or subscriptions. Used to communicate with you, provide support, and send marketing communications (with your consent).

3.  Data Sharing and Transfers

· Service Providers: We work with trusted third parties bound by contracts (e.g., cloud storage, payment processors, logistics partners) who process data only on our instructions.

· Legal Obligations: We may disclose data to comply with the law, respond to lawful requests, or protect our rights and the rights of others.

· International Transfers: To serve our global users, your data may be processed outside your country of residence. We ensure such transfers are protected by legal mechanisms like Standard Contractual Clauses.

4.  Your Data Rights
Depending on your location, you may have the right to:

· Access, correct, or delete your personal data.

· Restrict or object to our processing of your data.

· Data portability.

· Withdraw your consent.

· Lodge a complaint with a supervisory authority.

· How to Exercise Your Rights: Please submit your request using the contact details below. We will respond within the timeframes required by law.

5.  Data Security & Retention
We implement industry-standard security measures, including encryption, access controls, and regular audits. Data is stored on secure servers and retained for defined periods based on data type and legal requirements.

6.  Contact Us
For questions regarding this statement or your data, please contact:
Data Protection Officer: eeluck@eeluck.com
Or use the general contact details on our [Privacy Policy] page.